Henrietta Animal Hospital

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2/21/2020 9:55 AM

The staff was caring and courteous.

2/21/2020 2:44 AM

thorough care/ great regard for our dog!

2/17/2020 12:43 AM

I give it 5 out of 5

2/1/2020 2:47 AM

very helpful and responsive

1/28/2020 7:35 PM

Kind and friendly

1/20/2020 4:30 AM

I give it 5 out of 5

1/6/2020 8:40 AM

COMPETENCY RESPECT FOR PETS ATMOSPHERE

12/6/2019 3:00 PM

The vet is extremely nice, as are the rest of the staff. I also am happy the vet recommended Royal Canin food as we have switched both cats to it and they enjoy it.

11/27/2019 3:48 AM

Dr. and the staff were very courteous and took excellent care of my pet.

11/27/2019 2:51 AM

I liked the vet, she was very nice and answered any/all questions!

11/17/2019 12:24 PM

I give it 5 out of 5

11/7/2019 5:02 PM

I give it 5 out of 5

11/4/2019 3:50 AM

I give it 5 out of 5

10/29/2019 4:18 PM

Very friendly environment. Staff very friendly

10/24/2019 2:56 PM

Everything

10/10/2019 4:36 AM

Great People! Great Care!

10/8/2019 6:25 AM

I (and the fur babies) have been clients of the Henrietta Animal Hospital for well over 30 yrs. Dr. Brownstein (and her staff) have ALWAYS show care and compassion throughout the lifetimes of our animal companions.

9/28/2019 3:26 PM

I give it 5 out of 5

9/28/2019 4:21 AM

helpful clean friendly knowing

9/25/2019 8:10 AM

I give it 5 out of 5

9/20/2019 7:06 PM

Clean & the staff are very friendly & knew my dog as soon as we walked in. It's a very warm atmosphere with 2 cats & 2 dogs belonging to the vet.

9/18/2019 3:58 AM

We loved how sweet you all were with our puppy. She’s still pretty nervous while she’s getting to know people and you were very gentle and calming with her.

9/16/2019 7:41 AM

I give it 5 out of 5

9/15/2019 5:34 PM

Everything!!!!

9/15/2019 4:14 AM

I give it 5 out of 5

9/12/2019 2:47 PM

I give it 5 out of 5

9/6/2019 3:13 PM

I give it 5 out of 5

9/3/2019 6:47 AM

Always a good experience with Dr. Brownstein and friendly staff. I would recommend them to anyone needing pet care.

8/30/2019 4:16 PM

I give it 5 out of 5

8/18/2019 2:55 PM

I give it 5 out of 5

8/18/2019 1:20 PM

Friendly helpful staff

8/15/2019 3:10 AM

I give it 5 out of 5

8/10/2019 12:13 AM

Great service and friendliness. Thanks.

8/3/2019 2:43 PM

I love the "family like" pet friendly environment and have made many furry friends while in the waiting room. The honesty and straight forwardness with the pricing is the biggest help. I've had another hospital take financial advantage of me in the past, but this facility was a much welcomed relief.

7/26/2019 5:37 AM

I give it 5 out of 5

7/20/2019 10:45 AM

friendly and clean

7/4/2019 3:16 AM

I give it 5 out of 5

7/4/2019 12:11 AM

I give it 5 out of 5

7/4/2019 12:10 AM

I give it 5 out of 5

6/29/2019 1:41 PM

Everyone is always friendly.

6/25/2019 3:23 PM

Michelle and her staff are always kind and generous with us and our band of geriatric felines.

6/23/2019 2:36 PM

Very Friendly Staff

6/16/2019 5:40 AM

This was a very intensive visit for a feral cat that has been at my house for over 2 years.In addition to neutering, he had great care and had many problems that feral cats come in with. Dr. Brownstein and her team did their usual stellar job and have given me phone counseling on questions I've had since we came home including what to do with a cat who has never used a litter box and post-op treatment at home

6/7/2019 1:45 AM

I give it 5 out of 5

5/31/2019 3:38 AM

Friendly and supportive.

5/25/2019 2:35 PM

Friendly staff, plenty of cats to pet.

5/23/2019 3:00 PM

Very friendly and informative.

5/21/2019 11:43 PM

professional and friendly

5/17/2019 1:32 AM

I give it 5 out of 5

5/16/2019 2:34 PM

Thank you for being so friendly and helpful even though we had a lot of questions and confusion!

5/14/2019 1:09 AM

I give it 5 out of 5

5/12/2019 1:32 AM

I give it 5 out of 5

5/11/2019 1:51 AM

Always friendly and concerned

5/1/2019 12:51 AM

professional and caring and willing to work with difficult clients....

4/19/2019 3:23 PM

Friendly and awesome service

4/19/2019 3:10 AM

Easy to talk to, compassionate and sympathetic; great at explaining and demonstrating what needs to be done for home care

4/15/2019 12:19 PM

We always enjoy coming back! Staff is always friendly, happy to see us, and greets us by name.

4/12/2019 2:38 PM

I give it 5 out of 5

4/9/2019 2:34 PM

I give it 5 out of 5

4/7/2019 1:47 PM

I give it 5 out of 5

3/29/2019 2:54 AM

I give it 5 out of 5

3/26/2019 2:40 PM

I give it 5 out of 5

3/26/2019 2:36 PM

I give it 5 out of 5

3/20/2019 1:04 PM

You're all AWESOME! So sweet and caring towards our dog Po

3/13/2019 10:30 AM

I give it 5 out of 5

3/7/2019 6:18 PM

This was Jake's first visit to the vet but not ours. We enjoy bringing Chip so much that there was no other place for our second dog. Everyone continues to be amazing with our dogs and always great with us.

3/2/2019 1:33 AM

Staff is always friendly and answers my questions.

2/23/2019 2:31 AM

You get the job done. Thanks

2/16/2019 1:48 AM

I give it 5 out of 5

2/13/2019 12:11 AM

I give it 5 out of 5

2/10/2019 6:13 AM

I give it 4 out of 5

2/8/2019 5:09 AM

Personal. efficient, knowledgeable, know dog gets good attention

2/2/2019 2:30 AM

Very personal and friendly

1/31/2019 5:08 PM

I give it 5 out of 5

1/24/2019 6:48 PM

I give it 5 out of 5

1/24/2019 5:36 AM

As above

1/7/2019 2:15 AM

We appreciate the wonderful service we get. Our cats are well cared for and our concerns are heard. We can't tell you how much that means to all of us. Thought I'm not sure the cats really appreciate it. Thank you again

1/7/2019 1:00 AM

I give it 5 out of 5

1/3/2019 9:28 AM

I give it 5 out of 5

1/1/2019 2:41 PM

You really like dogs.

12/25/2018 6:41 AM

clean, frendly concerned

12/22/2018 8:56 AM

Everyone is always friendly and helpful. Love seeing the vet pets and my two cats don't seem afraid or nervous around them.

12/15/2018 2:44 PM

Vet and staff very friendly and helpful. Office animals are fun and friendly.

12/14/2018 7:22 PM

The staff was warm and welcoming. Front desk staff was especially nice :)

12/12/2018 4:04 AM

The Courtesy of the Veterinarian and the staff.

12/11/2018 7:10 PM

The compassion of all.

12/11/2018 6:26 PM

The folks here are always willing to go above and beyond for us. Sierra is the best and always willing to send some pictures to make my wife smile :) We can't thank her enough for that. Everyone is always happy to see Chip and he never hesitates coming in the door.

12/7/2018 2:24 AM

Staff is knowledgeable and caring and sympathetic. When I am upset they hold my hand and assure me my cats will be well taken care of. Give me instructions on home care and will answer emergency calls since my vet gives our her cell phone number

11/22/2018 11:53 PM

I give it 5 out of 5

11/21/2018 12:26 PM

I give it 5 out of 5

11/18/2018 12:51 AM

I give it 5 out of 5

11/15/2018 3:06 PM

I give it 5 out of 5

11/13/2018 11:02 PM

Great job!. Thank you

11/9/2018 1:55 AM

Have been there for many years and will continue

11/6/2018 11:45 AM

I give it 5 out of 5

10/17/2018 2:54 AM

The staff is very caring and concerned for the well being of our dog.

10/16/2018 2:40 PM

I love that it’s a small and intimate practice.

10/14/2018 3:06 AM

A vet who is a straight shooter and knowledgeable. And friendly staff!

10/9/2018 11:59 AM

I give it 5 out of 5

10/5/2018 9:03 AM

Explanation given

10/1/2018 7:33 AM

I give it 5 out of 5

10/1/2018 2:59 AM

The staff always greets us by name and is happy to see us. No frowns or negative attitudes anywhere.

9/23/2018 12:17 PM

I Love the 'greeter', Boobs. She is a welcome presence

9/21/2018 5:17 PM

I give it 5 out of 5

9/12/2018 2:07 AM

I give it 5 out of 5

8/31/2018 6:15 AM

Great as usual!!!!:)

8/31/2018 12:14 AM

Great job on Reilly's nails. She looked fantastic after her spa day. Thank you!

8/25/2018 10:12 AM

It's small and quiet. The staff seems very professional and friendly, I like that.

8/24/2018 3:29 PM

I give it 5 out of 5

8/20/2018 9:08 AM

I give it 5 out of 5

8/19/2018 6:20 PM

Staff were all very kind and gentle with our pet. All seemed enthusiastic to be at work and enjoying what they were doing.

8/19/2018 5:12 PM

They were caring and attentive. They made me feel at home. Can't say enough good things about this place. It's very comforting to place my trust in these people. Many thanks.

8/19/2018 2:47 PM

The staff is amazing!

8/16/2018 2:57 PM

Everything was explained to me very well.

8/16/2018 4:00 AM

I give it 5 out of 5

8/15/2018 7:47 AM

I give it 5 out of 5

8/15/2018 2:24 AM

friendly and helpful

8/13/2018 2:07 PM

we have been coming to your office for over 30 years.

8/7/2018 3:29 AM

I give it 5 out of 5

7/29/2018 5:42 AM

Friendliness & Kind

7/25/2018 4:39 AM

I give it 5 out of 5

7/25/2018 2:06 AM

I give it 5 out of 5

7/24/2018 2:43 PM

I give it 5 out of 5

7/21/2018 8:17 AM

I give it 5 out of 5

7/18/2018 1:01 AM

I give it 5 out of 5

7/12/2018 3:55 AM

as allways staff friendly and concerned about annimal in their care

7/7/2018 1:20 AM

worked together to keep cost and dog health balanced

7/4/2018 1:13 AM

I give it 5 out of 5

6/22/2018 3:09 AM

The human touch the staff really cares about the pets and the people

6/18/2018 4:52 AM

Thanks for your caring for our senior cat, Sophie, and making recommendations for her continued care as she ages.

6/10/2018 5:32 AM

I give it 5 out of 5

6/6/2018 11:07 AM

I give it 5 out of 5

6/4/2018 2:25 AM

I give it 5 out of 5

6/1/2018 1:31 AM

I give it 5 out of 5

5/27/2018 4:25 AM

I give it 5 out of 5

5/26/2018 12:57 PM

Staff is always friendly and they look forward to seeing our cats.

5/22/2018 1:30 PM

I give it 5 out of 5

5/20/2018 2:40 PM

My dog Buster seems happy there..

5/19/2018 2:48 PM

I give it 5 out of 5

5/17/2018 9:45 PM

Excellent treatment of our girl Baylee Ann

5/16/2018 12:30 AM

I give it 5 out of 5

5/14/2018 1:02 AM

My dog looks awesome after her spa day Thank you!

5/11/2018 1:35 PM

As stated above

5/11/2018 9:08 AM

allways friendly and concerned for our animals

5/7/2018 4:10 AM

I give it 5 out of 5

5/5/2018 5:07 AM

The best of Henrietta Animal Hospital is the staff! Dr. Brownstein, Marie, Isaac, and all technicians. They care as much about your pet as their own!

5/1/2018 5:38 PM

Everyone was very personable! This is my first puppy and every questioned I had was answered.

4/29/2018 1:31 AM

I give it 5 out of 5

4/21/2018 3:39 PM

Staff is very friendly.

4/15/2018 5:32 AM

They followed up with phone call the next day to see how my dog was doing. Also know if one of my dogs were sick after hours, they would do all they could to take care of him. They've done it before.

4/11/2018 5:09 AM

I give it 5 out of 5

4/4/2018 1:15 AM

I give it 5 out of 5

4/3/2018 2:36 AM

It is clear that my dog is comfortable with all of the staff in the clinic. It is nice to know that she won't be anxious when we come in.

3/27/2018 11:40 PM

As above. Thank you

3/24/2018 3:46 PM

I give it 4 out of 5

3/23/2018 7:37 AM

Compassion and caring for our furry companions and the humans owned by the furry ones!!!!! Thank you to the entire staff!!!

3/20/2018 12:56 PM

I give it 5 out of 5

3/12/2018 3:22 AM

Pat and I can say enough about the fantastic care that our cats get from Dr. Michelle and her staff. Kindness, thoughtfulness, a genuine caring and a sense of humor for our cats.

3/12/2018 3:01 AM

Dr b and the staff really care about my "kids" and me - I tend to panic first and I am always reassured or given the facts that I need to make decisions.

3/4/2018 2:06 PM

I know that my dog is in good hands and receiving the best care.

2/23/2018 6:10 AM

Henrietta Animal Hospital is the ONLY place we would consider for our cats' wellness and care!!! The ENTIRE staff is caring, not only for our feline companion but for what we 'feel' about her!!! A big THANK YOU for all you do

2/18/2018 3:48 AM

I give it 5 out of 5

2/17/2018 3:20 PM

I give it 5 out of 5

2/11/2018 3:18 PM

You always treat my dog as if he was one of your own. <3

2/11/2018 8:56 AM

Everyone is wonderful and always tries to put me at ease even when we know the news will not be great

2/9/2018 6:35 AM

I give it 5 out of 5

2/3/2018 6:06 AM

What I love most about Henrietta Animal Hospital is the compassion and caring each and every member has for the patients. Dr. Brownstein, Isaac, and Marie are genuinely concerned for the well being of your family member!

1/31/2018 1:32 AM

I give it 5 out of 5

1/21/2018 1:55 PM

You all provide great health care service to my pet. Thank you!

1/17/2018 2:53 AM

I give it 5 out of 5

1/14/2018 3:22 PM

friendly help, great attitude, good service and advice love my animals. best care possible thanks

1/10/2018 11:08 AM

Everyone is always in a good mood and willing to solve whatever problem that Ellie Mae or I have. Thanks for asking. Jan Miller

1/5/2018 3:49 AM

I am always greeted pleasantly by staff, who make you and your pet feel welcomed. From checking in to checking out, everyone is always concerned about any issues your pet may be having. They provide clear estimates of the charges ahead of time so that you can decide what is needed and discuss any items that you don't think your pet currently needs. My pet recently had a dental cleaning which went very well. I was pleased with the service and their attention and care of my pet.

12/28/2017 3:41 PM

The staff has been very flexible with drop-off and pick-up times when boarding pets. The facility has a very caring staff and my pets are in a safe, loving environment when I have to be away for extended periods of time. I've been a client for 25 years and am completely satisfied with the overall care my pets have received.

12/21/2017 2:01 AM

This was our first visit to your facility. We were please with the professionalism and attention to Oreo's general condition.

12/20/2017 10:45 AM

I give it 5 out of 5

12/16/2017 3:54 PM

Great job with Cody.

12/15/2017 10:27 AM

I give it 5 out of 5

12/15/2017 3:35 AM

I give it 5 out of 5

12/14/2017 3:52 PM

I give it 5 out of 5

12/14/2017 2:54 PM

I know you really love my pet and always do the best for him.

12/11/2017 1:31 PM

I give it 5 out of 5

12/11/2017 7:15 AM

I give it 4 out of 5

12/11/2017 6:34 AM

Dr. Brownstein and staff take excellent care of my two cats. Staff is always friendly and helpful when ordering food, medicines, making appointments, etc. I highly recommend Dr. Brownstein and Henrietta Animal Hospital.

12/2/2017 1:08 AM

I trust the doctor and the staff. I know that the services requested are the services rendered. I know my dog is in good hands. Thank you!

11/29/2017 10:07 AM

I give it 5 out of 5

11/29/2017 3:33 AM

The professional, friendly, caring atmosphere.

11/22/2017 3:20 PM

Love the personal and professional care I always receive -

11/22/2017 1:13 AM

Great staff and Doctor!

11/21/2017 2:57 PM

Smart, friendly, courteous, and real love for animals. Plenty of cats around the office to pet while waiting.

11/14/2017 3:04 PM

I give it 5 out of 5

11/11/2017 7:44 PM

I give it 5 out of 5

11/9/2017 8:04 PM

I give it 5 out of 5

11/5/2017 2:15 AM

The compassion and excellence in the care of my fur babies over the 23 years. Thank you for all you do!

11/3/2017 12:11 PM

Everyone is very friendly and helpful.

10/30/2017 4:13 AM

Have been with HAH for over 20 years - many pets have been well cared for and I have also been shown how to do some home health care like subcue fluids so I wouldn't have to make multiple trips to get a pet additional fluids multiple times per week. Love the staff and Dr. B is wonderful and a friend. Very compassionate when we need to send one to Rainbow bridge - they cry right along with me. Thanks for your love for animals!

10/27/2017 3:32 AM

Everyone is very friendly and helpful. You answer my questions and concerns and don't make me feel stupid.

10/26/2017 4:21 PM

I love how much Dr. Brownstein and the staff love our dogs and cats as much as we do!! They are always on top of everything and the follow through care is exceptional! Every procedure is done with care and compassion!!

10/24/2017 4:35 AM

Everyone is very friendly and informative. I'm someone who needs everything spelled out in plain English, so I appreciate detailed explanation of procedures and tests.

10/15/2017 1:05 AM

You do an excellent job with my dog's nail grinding

10/13/2017 1:30 AM

professional, friendly, excellent care

10/12/2017 11:57 PM

I give it 5 out of 5

10/11/2017 5:05 AM

Thank you for being a small, supportive practice. We appreciate that you remember us and our cats. We appreciate that we aren’t kept waiting for an hour+ is an overcrowded, noisy not cat friendly waiting room. Thank you Michelle for going the distance with us and our problem child, Homie

10/11/2017 1:06 AM

the staff is professional and warm...dr brownstein is caring ans supportive both for our pets but also for us...excellent care!

10/7/2017 2:38 PM

Quality of care, connection to our pets, warmth and empathy of the Dr.and her staff .

10/7/2017 2:31 AM

warm and welcoming. They recognize me as soon as I walk through the door. Great care!

10/6/2017 3:23 PM

great caring staff!

10/4/2017 3:05 AM

Always caring and compassionate for 22 plus years!

9/28/2017 3:23 AM

I give it 5 out of 5

9/27/2017 4:58 AM

We always receive the best care from Dr. Brownstein & staff!

Social Media

Languages:

- English

Services:

- Preventative Care
- Wellness Plans
- Spay/Neuter Surgery
- Laser Therapy
- Pet Resort
- Community Services

Affiliations:

American veterinary medical Assoc.
New York State Veterinary Assoc.
Humane Society of United States

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Clients receive an email invitation to provide feedback after they've completed a visit to the hospital. This ensures that anyone reading the reviews can be guaranteed that the review is a legitimate review. We do not allow our clients to edit client reviews they receive. All reviews are actual client reviews of this hospital.

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Description

Thank you for your interest in our Henrietta practice. The entire staff is dedicated not only to restoring your pet's health, but focuses on preventative care and customer's education. Our office has a small, friendly atmosphere that puts our patients at ease. You will not find a crowded waiting room or have trouble scheduling timely appointments at this Henrietta practice. Our practice has numerous specialties to satisfy every client needs.

The Henrietta Animal Hospital promotes a team approach to patient care using advanced principles of medicine delivered with compassion. We are committed to our community and providing the best possible client/patient care.

We serve to empower our clients, patients, and staff by treating them with dignity, honesty, integrity, and compassion. Central to our practice is the honor and respect for the human-animal bond.

We are proud to be a single hospital, one veterinarian, practice that is not affiliated with large conglomerate veterinary clinics or nationally franchised “mall hospitals.”

We place great value on innovation, professional initiative, and ongoing education, allowing us to keep our skills cutting edge and deliver advanced veterinary care to our patients. Our team approach to continuity of care connects our staff, patients, and clients and reflects our professional dedication. Above all, we value quality of life with empathy and make available unparalleled compassionate care.

Lastly, we encourage and honor vision, integrity and fiscal responsibility. All of us at Henrietta Animal Hospital value a fun, safe environment in which we support each other, our clients, and our patients.

Office Hours

Monday: 7:30am - 5:00pm
Tuesday: 7:30am - 3:00pm
Wednesday: 7:30am - 7:00pm
Thursday: 7:30am - 5:00pm
Friday: 7:30am - 5:00pm
Saturday: 8:00am - 12:00pm
Sunday: Closed

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Please know that requesting an appointment by email may take us a little longer to respond to you. If you need an immediate appointment or if you have an emergency, please call us.

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